How this website
handles your information.

Who we are

We are 18269441 Canada Inc. O/A Bob Doc, based in Toronto, Ontario. For questions about this notice or your information, email hello@bobdoc.health with "Privacy" in the subject line.

This notice is about the website. It does not describe how the Bob Doc EMR handles patient health information; we cover that with clinics directly. Please do not include patient information in our forms or emails.

When you request a demo

The demo request form asks for your name and email address, and optionally your phone number. We use them to reply to you and arrange a demo.

When you submit the form, your details pass through Cloudflare, which hosts this website, and are emailed to our team inbox, which is hosted by Google Workspace. The form does not keep a separate copy of your submission. Each request carries a random reference number, which also appears in the email our team receives. Cloudflare uses your IP address briefly to limit repeated submissions. If you email us directly, your message goes to the same inbox.

Measurement and advertising

This website uses the Google tag for Google Ads and Google Analytics. It sets cookies and stores similar identifiers in your browser to count visits, see how pages are used and measure whether our ads lead to demo requests. When a demo request succeeds, the page tells Google Ads that a request happened, with its reference number, so each request is counted only once. Your name, email address and phone number are not added to that signal.

Our Google Ads account uses enhanced conversions, which lets the Google tag look for an email address or phone number shown on a page and send it to Google as a one-way hash. Our demo request form is built so the tag does not collect what you type into it, and we check this before each release. The only address the tag finds on our pages is our own, hello@bobdoc.health.

We also use Google Ads remarketing: Google may use cookies and similar identifiers to show our ads on other websites and apps based on visits to this website. You can opt out of personalized ads at My Ad Center or through YourAdChoices, and you can use the Google Analytics opt-out add-on.

Cloudflare Web Analytics also measures page performance and visits, without cookies. When you visit, Cloudflare and Google receive your IP address and browser details.

Where information is processed

Cloudflare and Google are based in the United States and may store and process information in the United States and other countries. While it is outside Canada, it is subject to the laws of those countries and may be accessed by their courts, law enforcement and national security authorities.

Your choices

You can ask what information we hold about you, ask us to correct it, or withdraw your consent and ask us to delete your demo request, by emailing hello@bobdoc.health. We reply within 30 days. Analytics data held by Google is linked to a browser identifier rather than your name. Clearing your cookies and site data stops later visits being linked to earlier ones; Google keeps data already collected for the retention period set in our account. You can also use the opt-outs above. If you are not satisfied with our answer, you can contact the Office of the Privacy Commissioner of Canada. We do not sell your information.